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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is click the Help button, which is present on each page. A pop-up menu will open. It comprises thorough info about all the actions that you can perform on the given page. Each pop-up window shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive range of video tutorials illustrating how to use our hosting Control Panel. They're shot for those of you who want to see how things are being done instead of just reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, have a glance at our comprehensive FAQ database, which includes questions asked by actual users and provides real solutions. We constantly update our FAQ database with new entries so as to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can get in touch with our fantastic team of customer support engineers available 24-7 and eager to help you with any question. Each trouble ticket you send will be answered within 60 minutes (the average trouble ticket response time being about twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 169742

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com